Thank you for purchasing our delicious organic kombucha. Apparently you like it and you already have the first empty bottles.
For the sake of the environment, we only use sustainable reusable glass bottles with a deposit of 0.15 per bottle. This corresponds to a total of 1.80 per box of 12. This amount is added to the shipping costs separately in the shop and is included in the total price on Amazon.n.
You have two options for returning our returnable bottles:
1. Free returns with DHL
2. Returns to retailers who have the bottle in their range
1. Free returns
1. Empty boxes
2. Free return label
3. Gluing & packing
4. Handover to DHL
6. Cleaning & Reuse
You can send the returnable bottles back to us and you will then be reimbursed the deposit amount.
As a goodwill gesture, in Germany we take care of the DHL shipping costs for four boxes of empties (48 bottles). To do this, please pack the completely emptied bottles without lids in the boxes of 12 and stick them together with parcel tape as a 2x2 square or pack them in a large cardboard box. You can request the DHL return label below in the customer portal. You can then hand the package over to the DHL parcel carrier or drop it off at any branch.
Temporarily send back 2x boxes of 12 free of charge:
Due to the avoidance of contact due to the corona virus, you will temporarily receive a free DHL return label from us from two boxes of 12.
Explanatory video for returning the deposit
2. Returns to retailers
In general, reusable bottles can be returned to any retailer who also stocks the bottles. You can find our retailers throughout Germany here.
You can drop off our bottles locally at the following manufacturers of empties vending machines. All manufacturers are represented in the usual retail chains, but unfortunately there are no "official" lists or maps showing the exact locations:
- Diebold Nixdorf (25,000+ empties machines): EAN registered - return possible if Markt carries containers e.g. KOMBUCHERY, Wolfra or Ti
- TOMRA (9,000+ empties vending machines): EAN registered - return possible if the store carries containers e.g. KOMBUCHERY, Wolfra or Ti
- Sielaff (6,000+ empties machines): EAN registered, return possible if the store carries containers e.g. KOMBUCHERY, Wolfra or Ti
- Trautwein SB Technik: Container registered - Return possible if Markt carries containers e.g. KOMBUCHERY, Wolfra or Ti
We are working flat out to ensure that it will soon be even easier for you to exchange our bottles for a deposit throughout Germany!
Many empties machines recognize the bottle by means of the coding on the underside of the bottle. Please insert the bottle with the code up and first into the machine.